Donnerstag den 24. Juni 9:00 – 9:30
How to handle challenges in your customer care during crisis.
If there is one thing the pandemic has taught us, is that change can happen more rapidly than we ever thought possible – for us, 4 years of discussions of ongoing projects suddenly materialized in just 2 weeks.
Learn from a handful real examples from large Nordic organisations how they managed to think outside the box.
In these 30 minutes, you will learn:
· How to cope with drastically larger inbound volumes in new ways
· Support the shift from physical live meetings to digital live meetings
· Lessons learned from different industries – healthcare, public and insurance